The service provides high-quality care to patients in their own homes, with a focus on preventing unnecessary hospital attendance or admission and supporting early discharge from hospital where appropriate. The service operates 7 days a week, from 8am to 10pm. In this role, you will work both independently and collaboratively with Acute Trusts, Adult Community Nursing Teams, and a range of health, statutory, and voluntary agencies to deliver excellent standards of patient care. Key responsibilities include:
* Working a rotational shift pattern within the Herts Unplanned Care Team (service hours: 8am-10pm, 7 days a week)
* Acting as the clinical lead during designated shifts, supporting the day‑to‑day coordination of the service
* Taking responsibility for specific areas of operational management, clinical practice, and team support
* Effectively prioritising and managing your own workload with a high degree of autonomy
* Use advanced clinical assessment and diagnostic skills, along with specialist knowledge, to assess patients’ physical and psychosocial needs. You will develop short‑term, person‑centred care plans that aim to optimise health and wellbeing, prevent unnecessary hospital attendance or admission, and support early discharge home where appropriate.
* Demonstrate competence in clinical triage, as this forms a core component of the role. Including the ability to assess patient presentations safely and effectively, prioritise clinical need, identify red flag symptoms, and make appropriate decisions regarding onward management, escalation, or referral. Triage competence is essential to ensure timely patient care, support service efficiency, and maintain patient safety within urgent and routine clinical pathways
* Deliver specialist clinical care and treatments based on the best available evidence to improve patient outcomes. This may include cannulation, administration of intravenous infusions and antibiotics, anticoagulation monitoring, palliative care interventions, and catheter and bowel management.
* Contribute to the delivery of agreed clinical quality and performance standards within your practice, supporting continuous improvement in patient care.
* Review and assess referrals to the team in a timely way, aiming to respond within two hours to ensure patients and carers receive appropriate care and support as quickly as possible.
* Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.
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