Job Title: Sales Assistant
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. JD Group offers affluent opportunities for career development and is ideal for motivated individuals interested in progressing their careers.
Responsibilities:
1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions accurately, including cash handling and card payments.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries professionally.
9. Collaborate with team members to achieve store targets.
Role Objectives and KPIs:
* Contribute to achieving or exceeding the store's monthly sales target.
* Drive KPIs such as Units, Conversion rate, ATV, and UPT.
* Achieve upselling and cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Enthusiasm for viewing challenges as opportunities for personal and professional development.
* Confident interpersonal and communication skills, thriving in social interactions with customers.
* Flexibility to work various shifts, including weekends and holidays, as per store needs.
Employee Benefits:
* Company discount of 25% off a wide range of products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
* Exclusive deals and discounts through our online benefits platform (TELUS Health).
* Access to counselling, digital health, and well-being advice.
* Health cash plans.
* Internal development courses for personal and professional growth.
* Opportunities for apprenticeships and accredited qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Participation in colleague networks and support initiatives.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to influence positive change.
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