We have a fantastic opportunity for a Third Line Engineer to join our Team! Within this role you will be: Mentoring and assisting 1st and 2nd Line engineers, customers, suppliers and 3rd party vendors where necessary to resolve Incidents Manage hardware configuration and software installations projects / releases Support in the development and writing of technical tender proposals Advise senior stakeholders both internally and externally, utilising monitoring system, to proactively prevent incidents and to resolve those that cannot be prevented About You To be successful in this role you will need to: Have demonstrable experience of mentoring and developing junior members of a Service Desk team Have experience working with a significant number of systems and applications, both internally and externally facing, and acting as a point of escalation and resolution for failings in these systems Have excellent customer service and communication skills, written and verbal Have extensive knowledge of Service Desk environment About Us People are at the heart of allpay and we reward our employee with a competitive benefits package which includes, a defined contribution group pension scheme, income protection, life assurance, an array of health and wellbeing options including private healthcare cover as well as an excellent Learning and Development offering. On-Site Amenities: Subsidised café and restaurant: Enjoy quality food and coffee at discounted prices in our staff-only on-site café and restaurant Staff gym: Free access to our on-site fitness facility – no commute to the gym needed The Sidings: Our lovely on-site farm shop and café, open to the public and providing fresh local produce and a relaxing space These on-site benefits mean you can grab a healthy lunch, fit in a workout before or after work, and enjoy quality breaks without the hassle of traveling. While we work with excellent recruitment agencies, we are selective about who we engage with. CVs will only be accepted once contractual terms and campaign agreements have been formally approved by our People team. To ensure fairness and compliance, CVs must not be submitted via email. Unsolicited CVs, including those from existing partners,will not be considered and will be treated as a free gift. If we choose to engage with these candidates, no fees will be payable, and submission implies acceptance of these terms. We appreciate your support in maintaining a smooth and transparent recruitment process. We are a company committed to Equal Opportunities. All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.