Our client is seeking an Ocean freight Operations Specialist to join their team. This role can be based from Purfleet or Luton - Exports and cross trade experience.
Responsibilities
* As part of the operations team learn all customer processes and be ready to support colleagues as required
* Provides high level of service for primarily OFR (but also other modes when required) customers and learn and develop skills relating worldwide event logistics.
* Drives own performance and challenges others positively to achieve KPIs
* Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality
* Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow
* Prioritizes work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.
* Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs
* Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department.
* Implements the clients people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
* ...
#J-18808-Ljbffr