Receptionist - 13‑Week Contract
Location: Norwich
Hours: Part‑Time, 7:00am-1:00pm
Contract Length: 13 weeks
Industry: Large utilities & infrastructure organisation
Role Overview
We are seeking a professional and welcoming Receptionist to provide an outstanding front‑of‑house service. As the first point of contact for all visitors and building users, you will ensure a smooth, friendly, and efficient experience while maintaining a safe, tidy, and well‑organised reception environment.
Key Responsibilities
Front‑of‑House & Customer Service
* Greet and assist visitors, contractors, and staff in a warm, timely, and professional manner.
* Maintain a consistently positive image on behalf of the organisation.
* Build and sustain strong working relationships with building users and stakeholders.
* Handle telephone, email, and face‑to‑face enquiries.
Reception Area Management
* Ensure the reception area remains clean, safe, and well presented at all times.
* Follow a clear‑desk approach and ensure amenities are always stocked and organised.
* Assist with day‑to‑day visitor flow and support meeting room coordination when required.
* Manage incoming and outgoing deliveries.
Security, Access & Compliance
* Ensure all visitors understand access requirements, site rules, and evacuation procedures.
* Maintain accurate visitor logs with host and departmental details.
* Operate security, sign‑in, and telecommunications systems in line with confidentiality requirements.
General Support
* Provide general local information (travel, transport, parking, amenities, restaurants, etc.).
* Support general office duties and ad‑hoc administrative tasks aligned to daily operations.
Candidate Profile
Experience & Skills
* Previous experience in a customer‑facing role is essential.
* Strong communication and interpersonal skills, with confidence engaging people at all levels.
* Well‑organised and capable of prioritising tasks effectively.
* Comfortable working independently and as part of a wider team.
* Competent computer user with the ability to learn new systems quickly.
* Experience using visitor management, helpdesk or switchboard systems is an advantage.
Personal Attributes
* Professional, friendly, and proactive approach.
* Reliable, trustworthy, and committed to maintaining high standards.
* Strong people skills with good listening ability and situational awareness.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.