Overview
Retail Security Officer role at Mitie Cleaning & Hygiene Services. Location: Gillingham Duncan Rd. Shift Pattern: Saturday 10:00-22:00 and Sunday, 10:00-16:00. Looking for someone with a DS & CCTV License.
Responsibilities
* To protect our customer’s property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AIs) and any subsequent changes.
* Delivering results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
* Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AIs).
* Proactively refer to and review the published Assignment Instructions, familiarising yourself with any changes and suggesting amendments to improve the current level of service.
* To be compliant with Industry and Statutory Legislation (front‑line licence in either Security Guarding or Door Supervision) and to wear it at all times while carrying out duties. The Customer also requires a CCTV PSS SIA Licence; additional courses may be contractually required.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority and work in a systematic, methodical way.
Training & Development
* Fully and satisfactorily complete all required competency training.
* Undertake additional training as directed by the Security Account Manager to support self-development.
* Use technology to achieve key work objectives and develop job knowledge through continual professional development.
* Renew your licence 16 weeks before expiry.
Health, Safety & Incident Reporting
* Look out for and immediately report any Health & Safety hazards or potential hazards on site.
* Stay alert to threats or changes in the work environment and take appropriate action to reduce disruption, loss or damage.
* Maintain professional conduct in difficult situations and with challenging customers.
* Complete accurate, detailed notebook entries after incidents to support the Incident Report process.
* Keep to schedules and ensure check calls are carried out at the allocated time in the Assignment Instructions (AIs).
* Call emergency services and the Communication Centre to report all incidents.
What We Are Looking For
* Previous Security Experience
* SIA License
* SC Clearance desirable
Benefits
Our market‑leading flexible benefits scheme provides benefits that suit your lifestyle. Examples include virtual GP, Salary Finance options, a flexible benefits platform (Choices) to customize benefits, MiDeals discounts, cycle‑to‑work, life cover, save‑as‑you‑earn, and Mitie Matching Share Plan. We also award Mitie Stars with cash prizes and opportunities for career progression through training and development.
We are committed to inclusive recruitment. If you have a disability or long‑term condition and need adjustments during the recruitment process, please let us know by emailing us.
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