Job reference 329123 Pensions Technical Process Lead Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays, and a company pension scheme with highly competitive contribution rates Permanent, Full time Location: Royal Mail, Pond Street, Sheffield, S98 6HR (hybrid working) Join Our Team as Pensions Technical Process Lead Are you an expert in pensions systems with a passion for driving system improvements? We’re looking for a skilled professional to take a lead role in delivering enhancements to the Royal Mail Pension Plan (RMPP) administration systems. This role is ideal for someone with deep experience in pensions platforms and a strong understanding of UK pensions regulations. You’ll work closely with stakeholders and technology partners to implement system enhancements, streamline processes, and elevate the member experience. If you thrive on translating complex requirements into effective system solutions and enjoy leading change in a regulated environment, we’d love to hear from you. About the role The purpose of this role is to improve the operational performance of the pensions administration service for the Royal Mail Pension Plan, by taking a lead role in the implementation of planned developments to the pensions operating systems and business processes. Plan and lead delivery of changes to RMPP administration systems arising out of Trustee, Employer or PSC driven initiatives, maximising opportunities for improving operational efficiency and pension scheme member experience. Plan changes to ensure compliance with the Group Pensions framework and UK Pensions regulatory framework (e.g. arising out of changes to RMPP as a result of scheme closure, changes to the Pensions Regulator and / or PASA Codes of Practice) ensuring HR Strategy & Services’ continued capability to deliver current and future service requirements. Plan and execute delivery of business requirements and testing of changes to the PS Pensions platform and any other pensions systems adopted by the service. Work with key stakeholders (primarily RMPP Trustee Executive and PSC operational teams) to understand planned changes to ensure the delivery of accurate and complete business requirements, ensuring that scheme calculations and administration processes align with planned changes and RMPP Trust Deed and Rules. Work collaboratively with key suppliers (e.g. RMG Technology and HCL) to ensure end-to-end alignment of delivery plans. Apply best practice principles of change management to enable delivery of planned system changes to plan timescales. Plan and manage effective end-user engagement with planned changes to the administration systems and processes throughout the whole change cycle. Identify, champion and drive the execution of changes to the pensions administration operating model, challenging the ‘status quo’ to transform the member experience. Ensure safe systems of work. About You Extensive technical knowledge and understanding of pensions administration systems. A strong understanding of UK pensions, particularly DB and Career Average schemes, with a working knowledge of: RM Pension Plan rules and underpinning pensions legislation / statutory framework HMRC rules and regulations Confident in supporting and working with external technology suppliers to deliver planned system improvements. Proven planning and organisational skills, including experience of delivering to demanding timescales and working flexibly to ensure that customer requirements are met. Proven exponent of Service improvement tools & techniques, with a track record of challenging the ‘status quo’ leading to the delivery of both transformational and incremental change. Proven experience of delivering a professional, customer focused service within a commercial framework. Sound working knowledge of database structures, including understanding of using SQL queries. Excellent numeracy skills and the ability to convert complex Scheme rules into calculation inputs and results. Strong understanding of the principles and practice of change management. Possession of, or willingness to study towards, a professional pensions qualification (e.g. Certificate / Advanced Diploma in Pensions Administration; PMI Award in Pensions Essentials; QPA etc). Extra Benefits • Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave • Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*. • Supportive and generous company sick pay • Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. *Available only to perm employees Next Steps The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions. Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people. We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/ Closing Date: Friday 5th September. Please note, this advert may close early if the appropriate number of applications has been reached. LI-Hybrid