NEW VACANCY! (SN7321)
Our client is a well-established, growing business within the signage and graphics industry, with over 30 years of experience delivering high-quality branding solutions to businesses of all sizes. They offer a full end-to-end service including design, manufacture, and installation of signage, vehicle graphics, and promotional displays.
Due to continued growth, they are now looking to appoint a highly organised and commercially aware individual to take ownership of incoming enquiries and project coordination, supporting the Managing Director by managing day-to-day operations.
This is a varied and pivotal position combining elements of account management, project coordination, and office management. You will be the first point of contact for customers, managing projects from initial enquiry through to completion.
You will play a key role in ensuring smooth internal operations, coordinating with design and production teams, and delivering an excellent customer experience.
Key Responsibilities
1. Manage incoming enquiries via phone, email, and website
2. Build strong relationships with new and existing customers
3. Interpret client requirements and prepare quotations
4. Oversee projects from concept through to delivery and installation
5. Liaise with internal teams (design, production, installation) to ensure deadlines are met
6. Maintain accurate job records and track progress (no CRM currently in place)
7. Support the Managing Director by taking ownership of office operations and workflow
8. Identify opportunities to upsell or cross-sell services
9. Ensure a high level of customer satisfaction at all stages
About You
10. Previous experience in account management, project coordination, or office management
11. Ideally from a signage, print, creative, or manufacturing environment (not essential)
12. Strong organisational and multitasking skills
13. Excellent communication and customer service abilities
14. Commercially aware with the ability to manage multiple projects
15. Proactive and able to work independently
16. Comfortable working in a fast-paced, hands-on environment
What's on Offer
17. Opportunity to join a well-established and growing business
18. Varied role with real ownership and autonomy
19. Direct impact on business operations and growth