Overview
Join Gallagher’s Partner Assurance Operations team in Glasgow as a Complaints Investigator. In this role, you’ll play a key part in ensuring our customers receive the best possible outcomes. You’ll investigate complaints with care, fairness, and professionalism, while helping us improve our processes and services. This is your chance to make a real difference in how we support our customers. How you'll make an impact You’ll handle customer complaints with empathy and professionalism, ensuring fair and consistent outcomes. By analysing key information, you’ll make informed decisions and communicate effectively with customers and stakeholders. You’ll also provide feedback to teams to help improve our services and prevent future complaints. Your role will involve managing a caseload, liaising across multiple functions, and ensuring we meet all regulatory standards. You’ll be a key part of promoting a culture of continuous improvement and delivering excellent customer care. Key responsibilities include: Investigating complaints thoroughly and fairly. Communicating clearly and professionally with customers and stakeholders. Analysing root causes and sharing lessons learned with teams. Managing a caseload efficiently while meeting deadlines. Supporting service improvements and team development. About You Experience complaint handling. A strong understanding of the Financial Ombudsman Service and its impact on complaints. A passion for delivering excellent customer service and fair outcomes. Great communication, listening, and empathy skills. The ability to manage a caseload and prioritise tasks effectively. A proactive approach to problem-solving and service improvement. Eligibility to work in the UK. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…