GAIN Customer Education & Training Manager
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology.
We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day.
Job Title: GAIN Customer Education and Training Manager
Location: Thornhill, Ontario
Job Description
We are seeking a dynamic, driven GAIN Customer Education and Training Manager to join our Aesthetics team to lead all aspects of our customer education and training strategy and execution including strategic content creation, educational and training events, digital education platforms and programs while establishing strong programs for our Key thought leader development and brand advocacy.
Key Responsibilities
* Develop and execute education, training and KTL strategies aligned with key brand and business objectives.
* Design and execute comprehensive education and training programs for healthcare professionals (HCPs) on injectable products, techniques, and innovation.
* Provide expert knowledge on injectables, including the latest advancements, techniques, and safety protocols.
* Develop and manage KTL strategies, advocacy and development programs while building strong relationships across the industry.
* Drive planning and execution educational event plan across the country in collaboration with sales team and other cross-functional partners.
* Build strong, lasting relationships with HCPs, understanding their training needs and providing tailored support.
* Drive innovation through all education touchpoints by identifying newest tools, techniques, best practices including digitalization and automation of training offering with focus on customer experience.
* Collaborate with medical affairs, marketing and sales to align on strategy and cross-functional execution of education and training programs.
* Establish and track KPIs across department, capture data and insights to optimize educational offering and in alignment with evolving customer and market needs.
* Manage budget for department, agencies and all external partners.
Skills & Qualifications
* A bachelor’s degree, focus on life sciences preferred.
* Minimum of 5 years’ experience in medical education, training or equivalent roles is required.
* Experience and proven track record in external customer facing activities including leading and conducting of advisory boards, organizing and conducting educational and training events.
* Knowledge of national regulations of medical device, pharmaceuticals and cosmetic products.
* Demonstrated ability to work as an individual contributor and as a member or leader of a team.
* Demonstrates the ability to develop good relationships and credibility with medical professionals.
* Experience within a corporate setting and an understanding of the relationship between marketing/brand teams and medical/regulatory affairs teams.
What We Offer In Return
* A great work environment with an inspiring work ambiance
* Growth and development possibilities
* An excellent benefits program starting day one
* Pension program after one year of service (company contribution of up to 10%)
* Tuition Reimbursements
* Service awards program
Galderma is an equal opportunities employer and welcomes applications from all qualified candidates.
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