About the job
As a Gateline Assistant, you will assist in the safe operation of the gateline ticket barriers and provide information and assistance to customers. At times you will also be required to sell tickets and serve passengers with penalty fares.
Responsibilities
* Delivering a high level of service to customers
* Assisting in the day to day operation of the automatic ticket barriers
* Ensuring customer security and responding to customer enquiries
* Inspecting and issuing tickets
* Addressing customer needs in times of service disruption
* Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed
* Selling tickets via a mobile ticket machine and associated accountancy processes
Youll need to be
* Able to deliver exceptional front line customer service
* A Self-starter with a can do attitude
* Confident when decision making
* Able to remain calm yet directive in a crisis
* Able to work to strict procedures
As a minimum youll need to have
* The ability to work as part of a team or independently
* Evidence of numerical ability
* Strong verbal and written communication skills
Additional information
The roles involve working shifts including weekends and bank holidays.
This advert has been created to generate a talent pool of suitable candidates to appoint as and when roles are approved in future.
Contact information
For further information please contact Adam Hopkins, Station Manager on 07976 350018.
For more information regarding the application process, please contact the Recruitment Team gwrrecruitment@gwr.com
Equality and diversity
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
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