Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co‑ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we’re looking for a Desk based Loss Adjuster to join our specialist team. This is more than just a desk‑based role – it’s a chance to make a real difference to people’s lives when they need it most.
About The Role
As a Desk based Loss Adjuster, you’ll be at the heart of our response to building‑related damage caused by escape of water, fire, flood, or impact. Acting as claim owner for customers and suppliers, you’ll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This role requires both technical acumen and empathy — balancing cost‑effective solutions with exceptional customer care. You’ll be part of a close‑knit team, working virtually but collaboratively, supported by field‑based colleagues and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high‑quality outcomes.
Why This Role Matters
This isn’t just about processing claims — it’s about rebuilding homes and restoring peace of mind. Your technical knowledge and decision‑making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer‑focused solutions every time.
What We’re Looking For
* Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships
* In‑depth expertise in the residential (home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing flood, escape of water (EOW) and fire damage alongside health and safety and industry‑specific regulations
* Strong understanding of building pathology and reinstatement techniques, including knowledge of building standards, materials and mitigation practices (BDMA qualification desirable but not essential)
* Ability to interpret and, where appropriate, challenge scopes of work using photos, video and remote tools
* Ability to project‑manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R and other suppliers)
What You’ll Bring
* A passion for helping people and solving problems
* A proactive, solution‑focused mindset
* The confidence to make decisions and stand by them
* A collaborative approach and willingness to share knowledge within a team
* A desire to grow your technical expertise and contribute to a high‑performing team
What You’ll Get For This Role
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
* Starting salary £34,000 – £45,000 (dependent on skills, experience and location)
* Bonus opportunity – 8% of annual salary (actual amount depends on your performance and Aviva’s)
* Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
* 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
* Up to 40% discount on Aviva products and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
* Brilliantly supportive policies including parental and carer’s leave
* Flexible benefits to suit you, including sustainability options such as cycle‑to‑work
* Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
* We take your wellbeing seriously with plenty of support and tools
Aviva Is For Everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart‑working – spending at least 50% of their time in our offices every week, combining the benefits of flexibility with time together with colleagues.
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