Overview
1st Line Technical Support - Nottingham - £24,000
A fantastic opportunity for someone looking to start or develop their IT career. You'll be the first point of contact on a busy Service Desk, handling calls, emails and tickets while providing excellent customer service.
Responsibilities
* First-line IT support for password resets, account admin, mailbox requests and basic troubleshooting.
* Log and manage tickets accurately in the ITSM tool.
* Escalate issues when needed and keep users updated throughout.
* Follow ITIL-aligned processes and SLAs.
Qualifications
* Strong communication skills and confidence on the phone.
* Customer service experience (IT experience is a bonus).
* Good attention to detail + willingness to learn.
* Desirable: Active Directory, Office 365 or ITSM tool knowledge.
Perfect for anyone with a passion for technology and a desire to build an IT career.
Apply now!
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