Job Description
Role: Service Desk Team LeadLocation: Whalley (On-site initially, hybrid available further down the line)Salary: £30,000 – £35,000 (depending on experience)
A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. This is a great opportunity for someone ready to step up into a leadership role while still remaining technically involved on a day-to-day basis.
You’ll play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base.
The Role:Act as the first point of escalation for 1st and 2nd Line support issuesLead from the front by actively handling support tickets across the Microsoft stackMentor and support the development of a junior engineerAssist with workload management, prioritisation, and service desk efficiencyDeliver excellent customer service and maintain strong client relationshipsContribute to continuous improvement of processes and documentation
What We’re Looking For:Proven experience working within an MSP environment (essential)Strong 1st / 2nd Line support experience across Microsoft technologiesPrevious mentoring or leadership experience (formal or informal)Excellent communication and organisational skillsA proactive, hands-on approach with a willingness to lead by exampleFull UK driving licence and access to a vehicle (essential)Must be based locally to Whalley
What’s On Offer:Salary of £30,000 – £35,000 depending on experienceClear progression into more senior leadership responsibilitiesHybrid working available after initial onboarding periodSupportive team environment with real input into the service desk function
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited. com.
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