Job Overview
We are seeking a dedicated and proactive Porter to join our hospitality team. The ideal candidate will play a crucial role in ensuring a welcoming and efficient environment for our guests. As a Porter, you will be responsible for assisting with luggage, providing exceptional guest services, and maintaining the overall cleanliness and organisation of the premises. This position is perfect for individuals with a passion for hospitality and a commitment to delivering outstanding customer experiences.
Responsibilities
* Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
* Assist guests with their luggage, providing support during check-in and check-out processes.
* Maintain cleanliness in public areas, including lobbies, corridors, and entrances.
* Respond promptly to guest requests and inquiries, demonstrating excellent phone etiquette.
* Collaborate with other hotel staff to ensure seamless guest services and operations.
* Monitor the condition of the property and report any maintenance or safety concerns to management.
* Uphold the hotel's standards of service excellence while fostering a welcoming atmosphere.
Experience
* Previous experience in a hotel or hospitality environment is preferred but not essential.
* Bilingual or multilingual skills are highly advantageous for effective communication with diverse guests.
* Strong interpersonal skills with an emphasis on guest services and customer satisfaction.
* A professional attitude with the ability to work well under pressure in a fast-paced environment.
* Familiarity with hospitality practices will be considered an asset. Join our team as a Porter and contribute to creating memorable experiences for our guests while developing your skills in the vibrant world of hospitality
Job Type: Full-time
Pay: £12.38 per hour
Work authorisation:
* United Kingdom (required)
Work Location: In person