A Senior Customer Service Advisor is required to deliver exceptional customer service, handle escalated customer inquiries, and guide a team within the Industrial / Manufacturing industry. Client Details Our client is a prominent player in the Industrial / Manufacturing sector. As a large organisation, they maintain a strong presence across the UK and are headquartered in Leeds. They pride themselves on their commitment to customer service and the quality of their products. Description Delivering first-rate customer service and handling escalated customer inquiries. Guiding and coaching a customer service team to meet company objectives. Implementing strategies to improve service levels and customer satisfaction. Developing and maintaining excellent product knowledge to provide accurate information to customers. Working closely with other departments to ensure seamless customer experience. Participating in the development of customer service policies and procedures. Reporting on team performance and customer feedback to senior management. Representing the company professionally in all customer interactions. Profile A successful Senior Customer Service Advisor should have: A degree or equivalent qualification in a relevant field. Proven experience in a similar customer service role. Exceptional communication and interpersonal skills. Strong leadership abilities and a commitment to team development. Excellent problem-solving skills and a customer-focused approach. A high level of proficiency in relevant software applications. Job Offer A competitive salary Generous holiday allowance including 25 days holiday Birthday off. Free parking facilities. A supportive company culture that values employee development and work-life balance.