Customer Journey Coordinator – Join Our Family Team
Are you someone who enjoys building real connections, putting people at ease, and keeping things running smoothly?
If you have great communication skills, empathy, and a naturally positive attitude, we'd love to hear from you.
At Penton Motor Group, we're a family-run business that genuinely cares about both our people and our customers. Whether someone's in for a routine service or a follow-up after their MOT, we want them to feel confident, supported, and valued — and that starts with you.
You don't need to know about cars — just how to make people feel looked after.
What You'll Be Doing
* Speaking to customers on the phone — reminding them about services, MOTs, or repairs.
* Checking in after visits to make sure everything went smoothly.
* Handling bookings and coordinating service schedules across branches.
* Responding to online enquiries and messages.
* Offering friendly advice (full training given).
* Suggesting helpful extras like service plans when appropriate.
* Keeping records accurate and up to date.
Working Hours
* Monday to Friday: 9:00am – 5:00pm
* Saturday mornings: 8:30am – 12:30pm (rota basis)
What We're Looking For
* A warm, natural communicator who enjoys helping people.
* Someone with patience, empathy, and a genuine customer-first attitude.
* Organised, reliable, and happy to multitask.
* Comfortable using systems and open to learning.
* A down-to-earth team player who wants to make a difference.
This role is ideal for someone with life experience — whether from customer service, hospitality, healthcare, or simply a passion for helping others.
What You'll Get in Return
* A supportive, welcoming team that feels like family.
* Free week's holiday in Cornwall every year (after qualifying period).
* 22 days holiday + bank holidays + your birthday off
* Competitive pay and a stable, long-term opportunity.
* Company pension, cycle-to-work scheme, staff discounts.
* Branded workwear and full in-house training.
If you're looking for a role where you can bring your personality, care, and people skills to work every day — and be part of a business that truly values you — we'd love to hear from you.
We might be able to be a slightly flexible with Start/Finish hours so if you would like to apply with slightly different hours please send us a message or email letting us know what works for you.
Apply now with your CV and a short note about yourself — we can't wait to meet you.
Job Types: Full-time, Permanent
Work Location: In person