Job Purpose: To provide comprehensive administrative and reception support within the GP practice. The postholder will also contribute to accurate clinical record-keeping through clinical coding of incoming correspondence. They will ensure a high standard of service to patients, clinicians, and the wider healthcare team while maintaining confidentiality and professionalism. Main Duties and Responsibilities: Reception Duties: - Greet and assist patients at the front desk and by telephone in a courteous, efficient, and confidential manner. Book, amend, and cancel appointments using the clinical system. - Deal with general patient queries and direct clinical matters to appropriate staff. - Process requests for home visits and communicate them to GPs. - Handle prescription requests following practice protocol. Monitor waiting areas and ensure they are clean, welcoming, and safe. Administrative Duties: - File and scan patient documents into the clinical system accurately. - Assist in the summarising of patient records. - Respond to administrative queries from patients, clinicians, and other organisations. Assist with recall processes for chronic disease management, vaccinations, etc. - Provide admin support for audits, reports, and meetings. Clinical Coding Duties: - Review and code incoming clinical correspondence (hospital letters, discharge summaries, investigation results). - Ensure coding reflects relevant diagnoses, procedures, and investigations. Support accurate data entry for QOF (Quality Outcomes Framework), IIF (Investment and Impact Fund), and local enhanced services. - Work with clinical and management teams to maintain coding accuracy across the practice. Other Duties: - Attend and participate in team meetings, training, and appraisals. - Maintain a good working knowledge of practice policies and procedures. Maintain confidentiality and data protection at all times. - Support colleagues during absences or busy periods. - Carry out other reasonable duties as requested by the management team.