As an Admin Assistant at Goodwins Hall Care Home, you will be responsible for providing high standards of customer service and creating a positive first impression for all guests visiting the home.
About Goodwins Hall Care Home: Nestled in a quiet area at the bottom of Goodwins Road, our 76‑bedroom care home is known for its beautiful fountain centrepiece at the entrance.
Our sought‑after care home provides a variety of high‑quality care, while boasting a full activity schedule and amazing facilities. The team at Goodwins Hall is dedicated, committed and caring, and constantly strives to ensure that all residents lead happy and fulfilling lives.
About the Role
Reporting to the Home Admin Manager, the Administration Assistant will ensure the reception area provides a friendly, welcoming and professional image at all times. You will also support the Home Admin Manager with a variety of administrative tasks, such as answering enquiries, responding to emails, and postal duties.
Position Information
Salary: £12.71 per hour.
Shift Pattern: 37.5 hours per week, worked across Monday to Sunday on a rota basis.
Home Location: Goodwins Road, King's Lynn, England, PE30 5PD.
Key Duties & Responsibilities
* Coordinating all front desk activities, including answering calls, providing information, redirecting calls or taking accurate messages and ensuring they are passed to the appropriate person in a timely manner.
* Assisting the Home Admin Manager with payroll tasks, such as setting up new starters, recording absence and annual leave, and processing leavers.
* Supporting the Home Admin Manager with day‑to‑day administrative tasks, ensuring they are completed with accuracy and efficiency.
* Handling enquiries, preparing and sending out brochures, and responding to and sending emails.
Training, Skills & Experience Required
* Previous administrative experience desirable; knowledge of finance and/or HR procedures is a plus, but training will be provided.
* Excellent customer service, communication and IT skills, ideally Microsoft Office.
* Strong attention to detail, organisational skills and a "can‑do" attitude.
* Confidential handling of personal and sensitive data at all times.
What We Can Offer
* Fully comprehensive induction.
* Competitive salary.
* 28 days of holiday per year.
* Free Blue Light Card & access to the Blue Light discount platform.
* Refer a friend scheme.
About Athena
Athena Care Homes is a family‑run business with seven homes across East Anglia, located in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk), and Ipswich (Suffolk). We aim to be the first choice for high‑quality residential, nursing and dementia care, delivering exceptional care and a positive legacy within our communities.
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