Employer Industry: Software and Fintech Solutions
Why consider this job opportunity:
* Salary up to $105,000, with additional bonus eligibility
* Robust benefits package including health, dental, and 401k with company match
* Flexible Time Off policy and generous PTO plan
* Opportunities for career advancement and professional growth within the organization
* Remote work flexibility within a dynamic, innovative environment
* Recognition as a Best Place to Work in New Jersey by NJBiz, along with multiple industry awards
What to Expect (Job Responsibilities):
* Serve as the principal point of contact for enterprise customers, aligning on strategic initiatives
* Coordinate and lead complex projects, managing the complete portfolio of services within the customer base
* Proactively identify opportunities to enhance customer relationships and journey
* Act as the escalation point for critical customer issues and monitor churn risks
* Collaborate with the Sales team to identify growth areas and upsell opportunities
What is Required (Qualifications):
* Prior experience in the SaaS, Tech, or Software industry
* Proven track record of managing and delivering complex projects within a customer base
* Solid understanding of customer service and experience managing complex customer relationships
* Exceptional presentation and communication skills, adaptable to various audiences
* Strong problem-solving, change management, and conflict resolution skills
How to Stand Out (Preferred Qualifications):
* Experience in industries served by the employer (Pest, Lawn & Landscape, Cleaning, and Security)
* Project Management (PMP) or related certifications
* ITIL Certifications
#SoftwareSolutions #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefits
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