Overview
Role: Technical Support – SCCM / Patching
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: 40k - 50k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life-long learning opportunities
* Opportunity to join Europe\'s largest privately-owned IT Company
Role Purpose
To deliver technical support for endpoint management and patching systems, ensuring security, compliance, and optimal performance across the organisation’s IT environment. The role involves administering and maintaining Microsoft SCCM and related patching tools, diagnosing and resolving deployment issues, and collaborating with teams to implement updates, automate processes, and uphold service standards.
Key Responsibilities
* Provide hands-on technical support for SCCM administration, patch management, end-point compliance, and automation.
* Manage desktop deployment solutions using SCCM and MDT, including OS image build, capture, and deployment for Windows 10 and 11.
* Coordinate patch deployment and endpoint management with UK support teams, expanding to global coverage over time.
* Deliver BAU support for SCCM/MDT, troubleshooting and owning incidents, problems, and deployment failures within agreed service levels.
* Perform detailed root cause analysis on recurring SCCM, patching, or managed desktop issues to prevent reoccurrence.
* Ensure correct configuration of SCCM infrastructure, baselines, collections, schedules, and proactive health checks across customer environments.
* Collaborate with security teams to align patching and desktop management with vulnerability remediation and audit requirements.
* Support infrastructure upgrades, migrations, and hybrid SCCM/Intune integration, contributing to cloud modernisation initiatives (Azure AD, Intune).
* Design and troubleshoot Group Policy to support managed desktop environments.
* Provide third‑level escalation support for SCCM queries and technical issues.
* Maintain accurate technical documentation, deployment guides, quick reference materials, and compliance reports to professional standards.
* Drive automation and service improvements in patching, desktop deployment, and end-point management.
* Assist with audit and compliance activities, ensuring standards are met across managed desktop and patching services.
Requirements
* Active security clearance or clear eligibility to obtain it is required for this role.
* Excellent hands-on technical expertise
* Determined, can-do attitude
* Ability to work on own initiative as well as part of a team
* Attention to detail
* A good work ethic
* ITIL awareness
* Excellent organisation skills
* Professional and presentable at all times.
* Ability to handle difficult and demanding customer environments
About Us
SCC is Europe\'s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
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