Epos System Support Team Leader Location: High Wycombe (Office-Based) £40,000 Bonus Full Benefits Below We are looking for an experienced EPOS System Support Team Leader to join a leading company in the sports industry. About the EPOS System Support Team Leader Role You will lead an office-based EPOS Support team and play a key role in the ongoing development, adoption, and performance of an in-house EPOS platform used by a large and expanding user base. Key Responsibilities for the EPOS System Support Team Leader Lead, support, and develop an EPOS Support Team (3 direct reports) Oversee system support and ensure all tickets are logged, and resolved efficiently Manage the full customer implementation pipeline from initial enquiry to go-live Deliver user health checks and training on new features Contribute to the continued growth of the EPOS platform and overall service offering Skills & Experience for the EPOS System Support Team Leader Personal Attributes: Natural leader with the ability to motivate and support a team Professional, friendly communicator with a strong customer-service focus Confident problem-solver with strong numerical and analytical skills Professional Experience: Proficient with Windows 11, MS Office, and especially Excel Experience with EPOS systems and daily operational processes Background in team leadership and performance monitoring Experience in retail, hospitality, education, or similar operational environments Benefits for the EPOS System Support Team Leader Company pension Employee benefits programme 4 weeks holiday plus bank holidays and birthday leave Performance-related bonus Private healthcare Access to discounted products for personal use If you are an enthusiastic leader with strong EPOS experience and a passion for delivering outstanding customer service, we would love to hear from you.