Customer Service Advisor - Part Time - 6 Month Fixed Term, Exeter
Client: DPD Group UK
Location: Exeter, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: ef3d28d67c16
Job Views: 6
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role, you will help both internal and external customers regarding the collection or delivery of their parcels.
You will work closely with our Drivers, Shift Managers, and Operations Managers to identify issues, proactively problem-solve, and take accountability for resolving these issues.
Your responsibilities will include:
* Answering queries related to delivery status and providing Proof of Delivery (POD)
* Conducting investigations for missing parcels and resolving delivery disputes
* Promoting company products and services to new and existing customers
Qualifications
What we’re looking for:
* Proven experience in a fast-paced customer service environment
* Strong communication skills with a confident telephone manner and ability to build rapport quickly
* Polite, professional, and willing to go the extra mile to exceed customer expectations
* Excellent administrative skills and proficiency in Microsoft Office
* High self-motivation and initiative for problem-solving
* Alignment with DPD’s core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability
Additional Information
Benefits include:
* Holiday trading
* Enhanced maternity and paternity packages
* Free life assurance (4x salary) and pension scheme
* Free onsite parking
* Health Kiosks at locations
* Discounts at various retailers, including supermarket savings
* Milestone days off for celebrations
* Support for eye health for screen users
Joining DPD offers stability and career growth opportunities. We value talent development and promote from within. If you share our values and aim to deliver excellent service, apply today.
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