Service Supervisor
Do you have Scheduler, Scheduling, Maintenance Planning, Engineer Planner, Call Centre experience?
Could you step into a Supervisor role?
CROYDON BASED
A specialist National Engineering company, who install, service & maintain Commercial Equipment to the retail sector are seeking a Service Supervisor to join their customer focused engineer planning team.
The Role:
Based within their Croydon offices (option to work Hybrid after probation), you will supervise & support a team of call handlers & schedulers, ensuring that the business provides engineering support in line with set service level agreements SLA's.
This includes;
Monitor SLA's and ensure the team are planning works efficiently
Monitor parts, works estimation & completion are supplied form the field
Ensure administration is performed accurately & efficiently
Plan for holiday 7 absenteeism within the team
Handle escalated customer issues
Oversee & sign of overtime & holiday payments for field service
Ensure works are signed off and passed for invoicing accordingly
The Person:
You will possess;
Strong Administration experience
Some Scheduling, Planning, Maintenance Administration, Supervisory, etc experience
Excellent communication skills
Computer/IT literate
Attention to detail and comfortable handling data accurately
Some IT based call logging systemSalary & Hours:
Monday to Friday 8-5
Hybrid option after probation (2 days a week from home)
Salary negotiable circa £31,000 to £35,000 on experience
Company Bonus, employee benefit scheme, pension, etc.Please apply and call us at Start Monday now