Job Description Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers.
Are you a seasoned leader of managers and global customer facing project delivery teams in a Saas organisation? Are you experienced in working in a matrix environment, influencing senior leaders globally through persuasion, negotiation and consensus building and driving change through a team? Do you have a background in continuous improvement, strategy creation, implementation and achievement of objectives with critical thinking skills and the aptitude to explore issues and problems to be able to make rational judgements? If so this rare opportunity as Head of PMO / Global PMO Director could be the next step in your leadership journey.
An excellent benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational. Hybrid working is available.
What you will be doing:
1. Ensuring customer success throughout the project lifecycle, working strategically with global commercial heads to actively engage and enhance their revenue targets and forecasts through successful customer project deployment
2. Drive and own improvements in organizational capability: aligned to commercial strategy, client segmentation and solution deployment and ensure customer delivery issues are resolved with urgency and pace.
3. Own customer project deployment success as part of the customer life cycle, and direct the development of solutions and offerings for Project Portfolio Management (PPM) and Project Delivery services.
4. Own continuous improvement of project deployment function
5. Guide the Global portfolio and project teams to align to the Deployment strategy
6. Accountable for portfolio leads, and head the deployment project management function
7. Develop a culture of customer focused delivery enhancing customer satisfaction levels
8. Grow a centre of excellence for project practitioners, with appropriate development and career path opportunities
What we are looking for from you:
Essential:
9. Substantial leadership experience directing customer facing project delivery teams in a Saas/matrix environment
10. Creating strategies, implementing, setting objectives and tracking
11. Track record of driving customer satisfaction and enhancing customer experience
12. Commercial mindset, influencing techniques, stakeholder management, critical thinking, continuous improvement
Desirable:
13. Programme/Portfolio management qualification e.g. MSP or PPM accredited
14. Inspirational Leadership, self driven, focus on achieving goals
15. Flexible and agile in responding to changing business requirements
The candidate must have the right to work in the UK.
Get in touch:
Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable and friendly Talent Acquisition team. Choose a new path with SHL.
About Us
16. We unlock the possibilities of businesses through the power of people, science and technology.
17. We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
18. When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.
What SHL can offer you
Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about )
19. Employee benefits package that takes care of you and your family.
20. Support, coaching, and on-the-job development to achieve career success
21. A fun and flexible workplace where you’ll be inspired to do your best work (find out more )
22. The ability to transform workplaces around the world for others.
SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.