Overview
You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our retail teams to be the friendly face our customers see as they walk into one of our stores. Where it's our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.
What you'll do
To deliver a consistently brilliant shopping experience to every customer, every time. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution-based selling and offering products and services that meet the customer's needs. Focus on getting things right the first time while aiming to exceed your sales goals, both individually and as part of the team.
* You will deliver outstanding service and take personal responsibility for meeting each customer's needs.
* You will make it easy for customers by giving clear, accurate, and relevant information so they can feel confident in their decisions.
* You will meet and work towards exceeding your sales targets while staying compliant with key metrics.
* You will do the right thing by following all company and regulatory policies and guidelines in line with FCA (Financial Conduct Authority).
* Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer's relationship with us. We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.
We are looking for people who are level-headed, who can provide customers an expert knowledge of Vodafone products, services, and processes. You are enthusiastic, energetic and driven. You are excited around delivering exceptional service to Vodafone customers and take personal ownership for meeting their needs. You are able to own the end-to-end sales process, with the ability to identify the right opportunities for additional services. For the right person, it's an amazing opportunity to work for one of the UK's most valuable brands.
We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree? Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
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