We're seeking enthusiastic and dedicated Contact Centre Agents to join our dynamic team. If you excel in fast-paced environments and are passionate about providing an exceptional customer experience, this role is for you. Thousands of companies rely on us to help their customers when they cant. You will be answering calls for hundreds of small and medium size companies, taking messages for them, booking appointments or calling out engineers and making a contribution to their success. Available Start Dates: Monday 30th March 2026 Tuesday 7th April 2026 Monday 13th April 2026 Work Schedule: 40 hours per week (5 x 8-hour shifts per week on a rota between 07:00-22:00. Includes 2 weekends in every 4). OR 25 hours per week(5 x 5-hour shifts per weekon a rota between07:0022:00. Includes 2 weekends in every 4). Please note: There is a requirement to work 37.5 hours for the first 5 working days to complete training. Hourly pay rate:£12.27 Location:On site in Ferndown, Dorset The opportunity: About you: Friendly, enthusiastic, and empathetic approach to customers. Willingness to learn, develop new skills and grow every day. Ability to remain calm and composed under pressure, with skills in de-escalating tense situations professionally. Understand the importance of attention to detail in supporting customers. Adaptable to handle a variety of tasks and changing priorities. Strong active listening skills. Key Responsibilities: Handle and manage calls using client-specific scripts to ensure personalized service. Take precise messages, redirect calls appropriately, and book appointments using external booking systems efficiently. Communicate professionally with callers, maintaining composure during high-stress situations or when dealing with challenging behaviours. Successfully complete initial and ongoing in-house training programs, including updates, refreshers, and other relevant training sessions. Adhere to all internal policies, including but not limited to equal opportunities, health and safety, and other guidelines issued for the benefit of all colleagues. Role requirements: Previous experience working in a contact centre or receptionist role. Strong written and verbal communication skills, with excellent use of English language and grammar. Proficiency in basic IT skills and using computer systems, including laptops and headphones. Previous experience as a receptionist in healthcare, medical settings, or other busy environmentsalong with familiarity in booking appointments using various systemswould be beneficial. Background checks (including DBS) will be carried out for this role. Company benefits: Health Cash Plan and EAP with Simplyhealth after one month of employment. Full In-house training provided and 1:1 sessions with line manager on a regular basis. Career development opportunities. Pension scheme with NEST. Holidays : 28 days annual leave (inclusive of bank holidays)*. As a 365-day operation, shifts may be rostered on bank holidays. *Pro rata for part time employees. Referral reward programme. Opportunity for hybrid working upon completion of 6 month probation / training completion, and based on performance and business need. Free tea, coffee and biscuits. Modern offices. About Message Direct: Established in 1994, Message Direct was the first UK company to adopt DDI (Direct Dialling In) technology for the purposes of providing a business answering service. This in effect makes us the longest established call handling service. Over the course of the last 30 years, weve built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions, which is why were so proud of our 97% customer satisfaction score. Benefits: Casual dress Company pension Free flu jabs Health & wellbeing programme Referral programme