Key responsibilities: * Collect and groom internal customer reporting requirements and develop processes and solutions that meet the needs of the operational team * Provide analysis of reporting deliverables * Support Customer Care and Managed Services Operations by translating business reporting requirements into technical specifications and lead implementation of new reporting tools and metrics * Interprets internal or external business requirements/issues and recommends innovative reporting solutions and visualizations. * Analyze data reporting gaps, interpret, and point out trends or deviations from standards and develop action plans for improvement alongside stakeholders. * Contributes to solutions that results in changes and/or enhancements to improve internal efficiencies or the customer experience. * Produce and maintain process documentation which can include process maps, SOPs, training materials, or reports. Key Skills * Customer service/interpersonal skills * Excellent communication skills; verbal, written, and comprehension skills. * Ability to identify learning opportunities and self-educate where resources and opportunities are present * Attention to detail * 6 years of relevant CX business analyst experience * Experience working as an Individual contributor * Experience of Agile Processes * Energy Industry exposure will be an advantage. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.