We are currently recruiting for a Duty Manager to join our lovely team at our busy 40bedroom hotel which hosts many conferences & weddings
The position is 40 hours per week and this is operated on a shift basis - 5 days out of7 (8 hours per night) with a starting time of 11pm and finish time of 7am. The hotel isa 365 day a year operation and it is essential that candidates have a flexibleapproach to work which will include working on public holidaysPurpose of Role:This is a pivotal role in the night to night management of our hotel operationsreporting to and assisting our Operations Manager and General Manager to ensureexcellent customer service for all our guests and maintain the high standardsimplemented in the running of our 4* hotel. The key objective is to ensure that ourguests enjoy a peaceful nights sleep by looking after hotel safety and guest welfare.You will also assist in setting up and servicing the event/conference rooms andperform a variety of general guest assistance and porter duties.Duties & Responsibilities: To mange the reception department during the night and take on all receptionduties.. To attend to any guests needs efficiently and effectively, and to ensure the buildingis secure/locked at night.. Check in late arrivals and check out early departures in line with hotel procedures. To answer any calls/emails and to take effective message. To attend to all late night guest requests.. To ensure all access to the hotel is secure and perform any related security jobs asrequired overnight. Ensure set up of the hotel for the day's next business. Perform all pre & post night audit duties. Collect all overnight breakfast orders and relay to early kitchen staff.. Identify and remove potential H & S hazards. Liaise with the management team to see what areas need cleaning during the shift.. To have extensive knowledge of all hotel facilitiesThe list of duties is not exhaustive of the job requirements and may be subject tochange at any time.
About you: Enjoy working and dealing with the public and being part of a team. Be confident, pleasant and an excellent articulate communicator, able to stay calmunder pressure and remain courteous when dealing with difficult situations Have a excellent level of customer service skills. Be a positive and ambitious professional.Job Types: Full-time, PermanentBenefits:? Discounted or free food? Employee discount? On-site gym? On-site parking? Referral programme
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