Overview
The Cloud Operations Manager is responsible for the day-to-day management, reliability, and performance of cloud services and platforms across AWS and Azure environments. This role ensures that cloud-hosted applications are secure, scalable, and cost-effective, while supporting project delivery teams and customer environments.
Responsibilities
* Lead the Cloud Operations Team, including engineers focussed on AWS and Azure
* Oversee cloud platform availability, capacity planning and performance monitoring
* Manage incident, problem, and change processes related to cloud services
* Ensure environment management for Pega and other COTS solutions
* Implement and monitor backup, disaster recovery, and business continuity processes
* Work with Cloud Security Engineers and Technical Architecture teams to enforce security, compliance, and governance controls
* Ensure logging, monitoring, and alerting are in place across all cloud environments
* Manage cloud resource utilisation and cost optimisation across environments
* Provide regular reports on cloud spend, performance, and efficiency
* Suggest right-sizing and automation strategies to improve efficiency
* Partner with Software Engineering, Integrations, and QA teams to support CI/CD pipelines and deployments
* Collaborate with Business Solutions and Project Delivery teams to provision environments and support customer requirements
* Contribute to bids and proposals by defining operational requirements, SLAs, and support models
* Define and maintain cloud operations processes, runbooks, and standards
* Mentor and develop cloud engineers, encouraging shift-left practices
* Participate in architecture review boards and service governance forums
Skills
* Strong leadership and people management skills
* Expertise in AWS and Azure cloud operations
* Knowledge of DevOps practices, automation, and Infrastructure as Code (IaC)
* Experience managing multi-cloud environments supporting COTS platforms
* Strong understanding of ITIL/ITSM frameworks (incident, problem, change, release)
* Excellent communication skills, able to work with technical teams and business stakeholders
Experience
* 8+ years of experience in cloud operations, technical operations, infrastructure
* Proven experience managing cloud teams in AWS and/or Azure
* Strong background in IT operations in a professional services environment
* Relevant certificates (e.g. AWS SysOps Administrator, Azure Administrator Associate, ITIL) highly desirable
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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