Customer Warranty Specialist | Northampton (Hybrid Working) | £24'700 - £25,000 DOE + Benefits
We're currently recruiting on behalf of a well-established and growing organisation for aCustomer Warranty Specialist.
This is an exciting opportunity for someone passionate about delivering exceptional customer service and who thrives in a problem-solving role. You'll be responsible for managing and resolving a wide range of customer warranty cases relating to home improvement products.
Customer Warranty Specialist Duties
* Managing warranty claims via phone and email, ensuring timely and clear communication with customers.
* Investigating each case thoroughly using internal systems and stakeholder input to determine appropriate resolutions.
* Coordinating with key parties to develop and implement a plan of action that effectively resolves customer concerns.
* Applying knowledge of product warranties, workmanship guarantees, and relevant consumer legislation to fairly and consistently resolve cases.
* Handling difficult conversations with professionalism and empathy to achieve mutually beneficial outcomes.
* Organising remedial works where required and scheduling corrective action through internal systems.
What We're Looking For
* Minimum of 1 year's experience in a customer service or warranty-related role.
* Strong attention to detail and excellent organisational skills.
* Proven ability to manage multiple tasks efficiently and work at pace.
* Confident communicator with great influencing skills and a customer-focused mindset.
* Proficiency with computer systems, including Google Docs or equivalent.
* A positive, respectful, and solution-oriented approach to work.
Working Hours
This is a hybrid role on a rota basis - alternating weekly between 3 days WFH / 2 days office-based and 2 days WFH / 3 days office-based.
Customer Warranty Specialist Benefits
* Annual bonus scheme
* Save-as-you-earn share scheme
* Contributory pension
* Staff discount on a wide range of products
* Access to a colleague discount platform - retail savings, cashback offers, gym discounts, and cycle to work scheme
Ready to take the next step in your career? Apply now and become a part of a supportive, forward-thinking team where your skills and contribution really matter.
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