Job Description
About John Charcol
Established nearly 50 years ago, John Charcol is one of the UK's most respected whole-of-market mortgage and protection brokers. With flagship offices in central London and Southampton and advisers operating nationwide, we combine experience, scale and innovation to deliver high-quality, client-first financial advice.
About the Role
This is a pivotal 1st line of defence role where you'll be at the heart of adviser quality and development. Reporting to the Compliance Manager, you'll own and embed our T&C scheme, coach advisers to be the best they can be, and help shape the culture of a business that genuinely puts customers first.
What You'll Be Doing
• Maintaining and embedding the T&C scheme, ensuring all aspects are adhered to across the business
• Conducting observations across all product areas, providing constructive feedback and highlighting areas for development and business improvement
• Conducting 1-1s with advisers to discuss performance and KPIs, manage risks and drive better customer outcomes
• Creating, implementing and managing development plans with advisers to address performance issues, risks and development needs
• Providing coaching and development to improve adviser quality and customer outcomes
• Facilitating and delivering induction training as required under the T&C scheme
• Developing and growing effective relationships across all John Charcol departments
• Responding promptly and with appropriate diligence to any complaints received
• Ensuring adherence to compliant process within all sales and champion good Conduct Risk behaviours
• Presenting a professional approach with a high standard of service quality, integrity and conduct
What We're Looking For
Essential:
• Minimum 2 years' experience in a regulated or financial services environment
• Minimum 1 year's experience in a T&C role
• Strong knowledge of the UK regulatory environment and FCA regulation
• Strong interpersonal and relationship building skills
• Good IT skills across Word, PowerPoint, Excel and Outlook
Desirable:
• CeMAP or equivalent qualification
• Formalised compliance qualification
Why John Charcol?
This is a fantastic opportunity to make a real impact in a business that values quality advice, professional development and doing the right thing for customers — backed by the resources and ambition of the growing Pivotal Growth Group.
Interested? Apply on LinkedIn - we'd love to hear from you.
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