Who are Benifex?
Benifex is a technology company providing online reward and benefits solutions. We support more than five million employees across 3,000 organisations in 100 countries.
Benefits
£36,000-£45,000 per annum (depending on experience). Flexible work with one in‑office visit per month required in the UK or Ireland. Full access to a comprehensive benefits package, 25 days holiday plus local bank holidays, birthday off, two half‑day wellbeing days, healthcare cash plan, employee assistance plan, income protection, life assurance, referral bonuses, enhanced parental leave package (26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave), work‑from‑anywhere policy for 90 days, buy‑and‑sell scheme for holidays, £50 monthly allowance for discretionary spending.
Role overview
This is an initial six‑month contract for a Delivery Coordinator. The role is customer‑facing and focuses on planning, tracking, and communication rather than hands‑on delivery.
Responsibilities
* Act as a customer‑facing point of contact for delivery coordination.
* Coordinate delivery activity across internal teams to support planning, prioritisation, and tracking.
* Maintain up‑to‑date views of scope, priorities, risks, and issues for internal and customer discussions.
* Prepare and share regular customer updates covering progress, upcoming work, risks, and dependencies.
* Prepare and share internal updates on delivery status, capacity, and key blockers.
* Track actions and follow‑ups from meetings, ensuring agreed work progresses.
* Proactively identify coordination issues or delivery risks and escalated them early.
* Provide additional delivery coordination support to priority customers or initiatives, as capacity allows.
Qualifications
* Experience in a fast‑moving, customer‑facing delivery, coordination, or operational role.
* Confidence communicating with customers about progress, priorities, risks, and next steps.
* Strong organisational skills with ability to manage multiple actions, dependencies, and stakeholders.
* Clear, confident written and verbal communication skills.
* A proactive, detail‑oriented approach with a strong sense of ownership and accountability.
Nice to have
* Experience in SaaS or enterprise customer environments.
* Experience using Jira or similar delivery tracking tools.
* Experience working within Kanban or Scrum‑based delivery environments.
* Experience supporting delivery across multiple teams or workstreams.
* Familiarity with customer status reporting, RAID logs, or operational dashboards.
Visa and location
No visa sponsorship is offered. Applicants must be based in the UK or Ireland.
Equal opportunity statement
We are an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are a proud member of the Disability Confident employer scheme and welcome requests for any reasonable adjustments during the recruitment process.
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