Welcome & Visitor Centre Assistant (Saturdays or Sundays at Burford rehoming centre)
Blue Cross has numerous rehoming facilities across the country, helping thousands of pets a year find new homes. The rehoming centres require a wide range of roles and skills to ensure their smooth day‑to‑day running. We’re looking for someone to support us in a front‑of‑house role helping with meeting and greeting, administration and waiting‑room management. Your support helps to ensure visitors have a positive customer experience during what can often be a difficult time and also helps celebrate the rehoming of pets.
What you will be doing
* Meeting and greeting visitors to the centre
* Helping answer enquiries in person
* Scanning and printing relevant documents
* Booking appointments
* Dealing with post and deliveries
* Helping clients wait safely with pets in reception areas
* Signposting clients to head office or horse unit
* Maintaining a tidy reception and waiting room area
The skills you need
* An approachable personality and excellent customer care skills
* Ability to work in a pressurised environment
* Ability to work in a team or alone
* Computer literacy is essential
* Reliability
* Willingness to learn and follow Blue Cross procedures
What's in it for you
* You’ll gain a variety of experience for your CV
* You’ll learn new skills such as customer service, communication and team working
* You’ll meet new people and get involved with your local community
* We’ll provide you with all the training you need, including our GUEST customer service training
* You’ll be helping more pets in need
Disclaimer
Blue Cross holds inclusion as a core organisational value. We positively encourage applications from eligible volunteers regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. We actively embrace our differences and know that it is our differences that make us unique. You are very welcome at Blue Cross, without the need to hide any part of who you are.
Shilton Road, Burford, Oxfordshire, OX18 4PF, United Kingdom
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