Key responsibilities
* HS and LS Voice and Video telephony platforms.
* Partner Connectivity across the UK and overseas.
* Underlying infrastructure to support UC Applications.
* Develop additional UC skills to aid in the support of other UC Team Collaboration.
* Tools and Audio-Visual and Managed Events capability to help create a multidisciplinary team.
* Hardware installation/configuration.
* Infrastructure support – Flexpod, NettApps.
Other responsibilities could include
* Faults and service requests.
* Technical escalations.
* Contribute to the Internal monitoring and management tools (Grafana, Splunk and python based tools, Ansible).
Core skills, knowledge and experience required
Network Infrastructure
* LAN/WAN fundamentals, QoS for video and voice traffic.
* VLAN design, IP Addressing.
* Secure device onboarding and certificate management.
* Firewall administration (Cisco ASA/Firepower, Palo Alto, Fortinet).
Unified Communications Platforms
* Cisco UC products: CUCM, Jabber, Unity Connection, Expressway, Meeting Server.
* Webex Control Hub administration.
* SIP protocol understanding.
* Interoperability and integration with Microsoft 365 or other UC tools.
Servers & Storage
* Physical and virtual server installation, configuration, and support (Windows Server, Linux distributions).
* Expertise in virtualisation platforms (VMware vSphere).
* Storage provisioning, replication, and backup solutions.
* Cisco UCS, Hyperflex, FlexPOD.
* NetApp.
Infrastructure Automation & Monitoring
* Scripting and automation.
* Infrastructure as Code (IaC) experience (Terraform, Ansible).
* Splunk, Grafana.
Video Conferencing Systems
* Deploy, configure, and troubleshoot Cisco VTC endpoints (Room Kits, Webex Boards, SX/MX series, Desk series).
* Knowledge of Zoom Rooms, Microsoft Teams Rooms, and interoperability gateways.
Cloud Infrastructure
* Amazon Web Services (AWS) architecture and management.
* Hybrid cloud deployments & integration with on-premise systems.
* Cloud networking, security groups, and resource optimisation.
Expected behaviors
* Proactive
* Adaptable
* Flexible
* A team player
* Reliable
Flexibility
The key to our success is our teamwork and collaboration. We take a hybrid approach – working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process.
Equal opportunities
CACI is proud to be an equal employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination.
As a Disability Confident employer
We will:
* Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team to discuss individual requirements further).
* Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview.
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