About the Role One of my local government clients is seeking an experienced and customer-focused Leasehold Officer to join their Leasehold Services team on a temporary contract. This is an excellent opportunity for a housing professional with strong leasehold or property management experience to contribute to one of London’s most dynamic and diverse boroughs. The successful candidate will provide high-quality administrative and customer service support to leaseholders, ensuring that all enquiries, service charge matters, and leasehold issues are handled efficiently and accurately. Key Responsibilities As a Leasehold Officer, you will: * Act as the first point of contact for leaseholders regarding service charges, repairs, major works, and lease-related queries. * Provide accurate information, advice, and guidance to leaseholders in line with current legislation, council policies, and lease agreements. * Assist in the preparation, issuing, and reconciliation of service charge accounts and supporting documentation. * Maintain and update leasehold information systems and databases, ensuring all records are accurate and compliant. * Support the calculation and recovery of charges relating to repairs, maintenance, and improvement works. * Liaise with internal departments, contractors, and external partners to ensure leaseholder matters are resolved promptly and professionally. * Prepare written correspondence, reports, and case notes to support effective service delivery. * Contribute to the continuous improvement of the Leasehold Services team by identifying and implementing process improvements. About You To be successful in this role, you will need: * Experience working in a leasehold, housing, or property management environment. * Knowledge of leasehold legislation, service charges, and section notices (preferred). * Excellent communication and interpersonal skills, with the ability to handle complex queries professionally. * Strong numerical and analytical skills with attention to detail. * Good IT skills, including proficiency in Microsoft Office and housing management systems. * The ability to manage a varied workload and meet deadlines in a busy environment. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd