Are you an experienced Software Support Analyst, looking for a new career move, in to a recently invested & growing UK software product company? Do you possess outstanding customer support skills, with a problem-solving mindset & the ambition to progress in a scaling software company, into 3rd line, product management or even development further down the line? If so & you have some experience in providing exceptional technical customer support as part of a very good team of like-minded people – we'd like to hear from you! Role title: Software Support Analyst / Consultant. Technical Support Analyst. 2nd line support. Location: Banbury, Oxfordshire. Due to the nature of the role, we cannot offer our usual hybrid working – so this will be 5 days a week on site, in the Banbury office. After time, we hope for this to become more flexible! Good commutes from: Oxford, Warwick, Milton Keynes, Leamington Spa, Bicester, etc. Salary: £30K - £35K Basic Benefits package. Office hours, weekdays only. We'd hope that an experienced Support Analyst will know what to bring to the role! However, see below for what we'd expect & for an idea of what your day-to-day would be. - To handle incoming technical support incidents, requests and changes. Review and investigate support issues escalated to second line - Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.) - Attend customer premises from time to time to perform on-site work (very occasionally) - You'll have excellent communication skills, both written and verbal, with a friendly, confident and professional telephone manner.? - Very eager to learn new skills and invest in personal development.? - Good knowledge and experience with Zendesk & Jira. MySQL preferred if you have some good basics on this. - Roughly, we'd expect this person to have a minimum of three years in technical support, but this is only a rough gauge. So, if you'd like to be the support to our software & work with our awesome customers, then please hit the apply now button, or get in touch! Many thanks.