Closing Date 2025-09-09 Job Title: Water Quality Case Scientist Location: Hybrid (Hybrid Working) Salary: Salary and package are to be discussed at the screening stage. There’s never been a more exciting time to join Southern Water. As we work towards a greener future, we’re committed to protecting drinking water quality, tackling climate change, and reducing our environmental impact. If you’re passionate about science and want to make a real difference in your community, this is your opportunity to be part of a team that truly matters. Job Overview As a Water Quality Case Scientist, you’ll play a vital role in our Water Quality Compliance Team, taking ownership of customer cases related to drinking water quality concerns. You’ll act as a scientific subject matter expert (SME), investigating issues, liaising with customers and internal teams, and ensuring every case is resolved with professionalism and care. This is a customer-facing role where your scientific expertise will be paired with empathy and communication skills to support customers who may be worried or frustrated. You’ll be at the heart of ensuring our water meets strict regulatory standards and that our customers feel heard and supported. Responsibilities will include: Lead investigations into water quality concerns, including arranging sample collection and analysis. Communicate with customers via phone, email, and letter to provide updates and advice. Collaborate with internal departments to progress and resolve cases. Take full ownership of your caseload, ensuring timely and thorough resolution. Escalate complex queries when needed and champion continuous improvement. Work to KPIs related to case management and customer satisfaction. About You We’re looking for someone with a strong scientific foundation and a genuine interest in public health. Whether you’re a recent graduate or an experienced professional, if you’re ready to grow your career in a meaningful direction, we want to hear from you. You’ll bring: A degree (BSc or BEng) in a scientific, environmental, or engineering discipline. Excellent communication skills and the ability to explain technical concepts clearly. A customer-focused mindset with empathy and professionalism. A collaborative approach and willingness to learn. Ideally, some experience in customer service or public-facing roles. Awareness of drinking water quality risks (desirable but not essential). We’ll support your journey towards Chartered Status and provide full training to help you succeed in this role. Package This role will be full time Monday to Friday 37 hours a week. Southern Water operate a hybrid approach to working between our Durrington office and home. We are offering a salary of up to TBC per annum depending on skills and experience as well as other benefits including: • Company and performance-related bonus • Generous pension up to 11% company contribution • 25 days annual leave • Life assurance equal to 4x salary • Salary sacrifice electric car scheme (after 6 months service) • Health Cash Plan • Full funded eye tests • Two paid volunteering days a year • Occupational health service • Discounts with over 800 popular retailers • Digital GP service • Study support may be available for job-related qualifications • Competitive maternity leave and flexible return to work options • Cycle to work scheme Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role? Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position. Privacy Statement: Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application. All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered. LI-Hybrid LI-SC1