Ready to jump into something new?We’re launching with a brand‑new law‑firm client, and we’re looking for a Guest Services Team Leader who’s bursting with ideas, energy, and a passion for people.If you love rolling up your sleeves, inspiring a team of 3, and shaping a service experience from the ground up, this is your moment to shine.
Type of contract:
Full-time, Permanent
Hours:
40 per week (on a shift rota basis from Monday to Friday between 7 AM and 7 PM with flexibility as per client’s needs).
Salary:
£40,000 - £42,000 per annum
What will you get?
* Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
* Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
* Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
* Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
* Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
* Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
* Welcome and engage guests, ensuring every visitor receives a warm, professional first impression.
* Lead, support, and motivate the Guest Services team to deliver exceptional service.
* Coordinate and assist with events, including planning, setup, and on‑the‑day management.
* Oversee day‑to‑day office management to keep operations running smoothly.
* Manage meeting rooms, ensuring spaces are prepared, presentable, and used efficiently.
* Act as the face of the business, representing the client’s brand with confidence and professionalism.
* Support the creation of a connected, community‑focused workplace environment.
* Adapt responsibilities as needed as the space evolves and new requirements emerge.
The ideal candidate will
* Share our Rapport values:Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
* Ideally, have previous leadership experience.
* Outgoing, confident, and committed to delivering operational excellence.
* Highly organised, with a passion for building processes and driving continuous improvement.
* Comfortable leading change and introducing new ways of working.
* Flexible and adaptable, able to adjust quickly as the role and operation evolve.
* Proactive, hands‑on, and eager to shape a brand‑new service experience.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
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