£24,937.00 to £26,598.00 per year, £24937.00 - £26598.00 a year
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
18/04/2026
About this job
To manage waiting lists, offering appointment dates within agreed timescales as per Trust Policy.
To liaise effectively with the line manager and speciality leads regarding problems with booking patients as per policy.
Participate in weekly scheduling meetings and be prepared with appropriate data Ensure that patients are offered the first available date taking into account cancelled appointments.
Always recording and adhering to RTT pathway guidelines accurately Where possible notifying patients of their appointment date and time by telephone Ensuring that appropriate paperwork is sent to patients in a timely manner To respond promptly to clinic cancellations, ensuring that all patients are contacted by telephone and where possible offered a new date at the same time.
Ensuring that the clinic guidelines specific to each specialty are amended regularly and provide an accurate basis for colleagues to book clinics in your absence.
Adhere to the Trust patient Access Policy at all times Ensure that eReferrals (formerly Choose and Book) lists are monitored on a regular basis as per department process.
To be flexible to alter shifts to support cover and duties due to annual leave/ sickness.
To be proactive in the future redesign and piloting of new processes Maintain a high quality in own work and encourage others to do so Gather analyse and report on a range of performance data using spreadsheets Access, appraise and apply knowledge and information.
To support the Outpatient validator with compiling performance reports and updating of performance related spreadsheets.
To undertake call centre duties when demand is high, and on a rota basis to cover call centre meetings/staffing shortfalls Contribute to own personal development and assist with learning and development activities and will be required to attend mandatory training and all training essential to this role.
To undertake any such duties commensurate with the grading of the post and the post holder should treat this job outline as flexible as it could be amended as the service requirements alter and/or needs of the position develop.
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