South Wales Vets are looking for an enthusiastic, reliable person to join our close-knit team. You will be our client's first point of contact, so a professional, courteous manner is essential.
Responsibilities
* Greet customers professionally and handle telephone inquiries promptly.
* Manage appointment scheduling, including booking, cancelling, and rearranging.
* Record, pass on, and follow up on enquiries.
* Process payments, including PDQ machine usage, and allocate on the system.
* Promote services, manage debt control, and cash up daily.
* Maintain a clean reception area and process clinic emails.
* Attend team meetings regularly.
Be part of delivering veterinary excellence
We are a four-branch small animal practice located across South Wales at Abertillery, Blackwood, Risca and Newport. This role is based at our Newport site.
Working as part of a team of reception staff, you will be an integral part of offering our clients the high level of service the practice is proud to provide.
Working pattern
We are looking for someone to join our team on a part-time basis, working 40 hours per week over 4 days, with 1:4 Saturdays and no OOH.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
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