RETAIL ASSISTANT
– SHOP KIT KEMP
Location: Ham
Yard, London
Terms: Full-time
(40 hours per week), Tuesday – Saturday, 9.45am – 6.15pm. Flexibility for seasonal
demand and occasional late-night shopping events is required.
ABOUT THE ROLE
We are looking
for a highly motivated, enthusiastic and passionate Retail Assistant to join us
at the Shop Kit Kemp store in Ham Yard, London. (https://shop.kitkemp.com/ )
With excellent
customer service experience and a warm and friendly personality, you will greet
all clients and ensure they receive a 5-star service whilst in the store. This
is an exciting opportunity for a versatile individual who lives and breathes
the Kit Kemp philosophy - championing British craftsmanship, interior
excellence and an uncompromising attention to detail to the highest
professional standard.
As the face of
the brand, you will provide an intuitive experience for both store customers
and hotel guests. You are someone who is comfortable working both as part of a
team and independently, with the self-motivation to maintain impeccable
standards when working alone. We value proactive thinking and encourage ideas
that help make a difference in our daily operations.
RESPONSIBILITIES
Deliver a warm,
intuitive and seamless 5-star customer experience ensuring every customer feels
welcomed, cared for and well-informed.
Demonstrate
exceptional knowledge of all Shop Kit Kemp retail categories, including
furniture, home accessories, art, gifting, dining, fragrance and bath &
body, as well as customisation services and customer in-store events.
Actively drive
retail performance by confidently recommending products, converting browsing
into sales and supporting daily or weekly retail targets.
Manage furniture
consultation bookings by coordinating with our head office team, ensuring the
store is prepared for appointments.
Liaise closely
with the head office team to ensure smooth daily operations, regular inventory
checks and replenishment orders.
Coordinate with
the Ham Yard Hotel team to ensure guest orders and requests are followed up and
implemented promptly.
Maintain
impeccable standards of cleanliness, presentation and organisation across the
retail floor and stock hold areas in line with visual merchandising guidelines.
Ensure customer
calls and email enquiries are completed accurately and stored in line with
company procedures.
Support the
wider retail and creative teams with operational tasks, stock management, daily
checklists and other ad-hoc duties as required.
Assist with
in-store events, including setup, hosting and ensuring guests feel supported
and engaged.
SKILLS YOU WILL
BRING
Experience
within a luxury retail, design or interiors environment would be an advantage.
Strong customer
service and communication skills to provide an exceptional customer experience.
A brand champion
who believes wholeheartedly in the uniqueness of the Kit Kemp brand and
products.
Attention to
detail for accurate stock management, inventory control and shop floor
presentation.
Strong
organisational and time management skills for handling customer queries and sales
targets.
Ability to
handle customer feedback and complaints professionally, with a
solution-oriented approach.
Natural
multi-tasker with a can-do, flexible attitude and positive energy.
Excellent
interpersonal skills and the ability to work effectively without constant
supervision.
Your
professionalism and proactive attitude will reflect the 5-star standards of the
brand.
Knowledge of
health and safety standards and a commitment to maintaining a safe work
environment.
What
We Offer:
* Annual
salary of £26,000
* Access
to Wagestream our financial wellbeing app. Stream your accrued earnings
before pay day, benefit from everyday savings and real time financial
coaching.
* Health
cash plan (including contributions towards dental, optical,
alternative and complementary therapies)
* Discounted
cinema tickets, gym membership, travel, retailers and restaurants
* Complimentary
meals on shift
* Referral
bonus scheme for recommending top talent
* Flexible
scheduling without split shifts
* Discounted
personal dry cleaning
* Enhanced
holiday allowance based on length of service
* Season
ticket loan for convenient commuting
* Ongoing
training, professional development, and fully funded English lessons
* Regular
social events, team activities, and fitness sessions
* Benefits
like cycle to work scheme and annual long service awards
* One
allocated paid day per year for volunteering work
* Exclusive
discounts at Design Hotels, staff sales, spa discounts, and product perks
* And
much more!!
This job description is intended as a guide only
to the general scope of duties and is not intended to be definitive or
restrictive. It is expected that some of the duties will change over time and
thus this document will be amended accordingly.