Supporting the work of the Jeweller since 2006
Production & Client Coordinator
Production & Client Coordinator
Ryan Nelson London
Hatton Garden, London
About Ryan Nelson London
Ryan Nelson London is a growing bespoke jewellery studio based in Hatton Garden, specialising in high end, handcrafted pieces - from clean cut solitaires to intricate, hand built commissions.
We combine traditional craftsmanship with a modern mindset and are building a team that values quality, clarity, and collaboration in equal measure.
As we expand, were looking for a Production & Client Coordinator - someone organised, personable, and confident communicating with both clients and makers, while fully understanding what it takes to create fine jewellery by hand.
The Role
This is a key position, bridging design, production, and client communication.
Youll ensure a smooth workflow from concept through to final polishing - reviewing CADs, preparing jobs for the bench, and proactively keeping clients informed with clear, accurate updates.
Youll protect the workshops time by ensuring that information is correct before it reaches the bench, and help uphold the high standards the studio is known for.
Responsibilities
1. Collect and organise client briefs, feedback, and approvals
2. Communicate timelines and progress clearly and confidently
3. Review CAD designs for correct structure, feasibility, and setting considerations
4. Work collaboratively with the CAD team to resolve technical issues early
5. Prepare job sheets, print files, reference images and materials for handover
6. Maintain accurate workflow tracking in Trello
7. Monitor deadlines and capacity across two workshops
8. Assist with collections, deliveries, and dispatch paperwork
Skills & Experience
9. Strong understanding of how fine jewellery is made fabrication, casting, and stone-setting considerations
10. Experience in a jewellery production, CAD, or project coordination role
11. Familiarity with jewellery CAD software (Matrix, Rhino or equivalent)
12. Excellent communication skills friendly, confident, and clear
13. Highly organised with outstanding attention to detail
14. Able to prioritise effectively and remain calm under pressure
15. Positive, collaborative approach you enjoy being part of a team
What We Offer
16. Creative Variety exposure to both trade work and bespoke commissions
17. Team Environment a friendly and skilled team across two Hatton Garden studios
18. Room to Grow real development potential as the business continues to scale
19. Supportive Culture kind, driven colleagues who care about quality
How to Apply
If youre passionate about fine jewellery and looking to be part of something exciting, wed love to hear from you.
Please send your CV and a brief cover letter to us by using the application form below.
Ryan Nelson London is an equal opportunity employer.
We value craftsmanship, character, and curiosity and were committed to building a team that reflects a broad range of backgrounds and experiences.