1st/2nd Line Support Analyst - £180 - £200 per day – Initial 3 Month contract (Inside IR35) – 5 days onsite (Based in London) - Government Organisation
We are seeking an experienced 1st/2nd Line Support Analyst to join our dynamic IT team. This role is ideal for someone with a strong technical background and a passion for delivering exceptional customer service. You will be the first point of contact for IT issues, providing support both remotely and in person.
Role and Responsibilities
* Deliver outstanding customer service via phone, email, and face-to-face interactions.
* Diagnose and resolve technical issues efficiently, escalating when necessary.
* Support Windows 10/11 environments and Microsoft Office 365 applications.
* Assist with AOVPN, Autopilot, and Azure configurations (preferred).
* Provide remote support using VPN and other remote tools.
* Manage Active Directory tasks, including user account administration.
* Support iOS and Android mobile devices.
* Perform basic hardware diagnostics and troubleshooting for laptops and related equipment.
* Utilize IT Service Management (ITSM) and Asset Management tools.
* Adhere to ITIL best practices and contribute to process improvements.
Essential Skills & Experience
* Minimum 3+ years in IT support roles.
* Strong problem-solving skills and ability to work under pressure.
* Excellent communication and interpersonal skills.
* Windows 10/11 and Office 365
* VPN and remote support tools
* Active Directory
* Mobile device support (iOS & Android)
* Familiarity with ITIL principles and ITSM tools.
Rate & Details
* Competitive rate: £180 - £200 per day (Inside IR35)
* 3 Month Contract
* Full-time, 5 days per week on-site (London)
1st/2nd Line Support Analyst - £180 - £200 per day – Initial 3 Month contract (Inside IR35) – 5 days onsite (Based in London) - Government Organisation