HR Advisor (permanent)
Location: Nottingham or Wimbledon (Hybrid)
Key Responsibilities
The role operates across several areas:
Service Delivery & Case Management
* Serve as the primary contact for employee and manager inquiries across all HR processes and queries.
* Resolve cases within agreed SLAs, escalating complex or sensitive issues as appropriate.
* Complete routine tasks within agreed SLAs.
* Deliver exceptional customer service and ensure a positive colleague experience in every interaction.
HR Operations & Transactions
* Accurately process HR transactions in Workday and other systems.
* Support all core HR activities such as payroll inputs, onboarding, lifecycle, offboarding, and benefits.
* Ensure data accuracy, compliance, and confidentiality in all transactions.
* Create knowledge & documentation (Process Maps, SOPs)
* Maintain and update documentation, knowledge articles, SOP and FAQs to enable self-service.
* Continuously develop knowledge of HR systems, policies, and processes to build expertise to serve globally.
Collaboration & Continuous Improvement
* Collaborate with HR Business Partners and other teams to ensure seamless service delivery.
* Identify and recommend opportunities for process improvement, automation and service optimisation.
* Champion a customer-first mindset and proactively resolve issues to enhance the colleague experience.
Skills and experience required
* Experience of working within a fast-paced HR Shared Service environment, ideally within multiple countries.
* Exposure to delivering a wide range of HR services such as payroll input, onboarding, lifecycle, offboarding, benefits, and documentation management.
* A track record of delivering to SLAs in a time critical environment.
* Strong attention to detail and commitment to delivering excellent customer service.
* Examples of identifying process improvements and efficiencies enabled by technology and executing.
* Knowledge of an enterprise level HR Management System (Workday would be fantastic but is not essential).
Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
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