Main area Ward Clerk Grade NHS AfC: Band 2 Contract Permanent Hours
Part time
* Flexible working
30 hours per week (4 days a week. Monday - Friday) Job ref 302-25-7487867SS
Site Wrightington Hospital Town Appley Bridge Salary £24,465 pro rata Salary period Yearly Closing 19/10/2025 23:59
Choose Well - Choose WWL
Job overview
Ward Clerk based on Ward 7 (Rheumatology Ward) at Wrightington Hospital.
The successful applicant would will be required to work 4 days a week, Monday to Friday - 30 hours. Must have evidence of basic level qualification in English and Maths, have excellent keyboard/IT skills and be able to communicate well with patients and with staff.
Main duties of the job
This job has a key role providing clerical, reception and administration support to the Unit. The duties are performed within all Wrightington, Wigan and Leigh NHS Foundation Trust protocols and policies.
Working for our organisation
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Detailed job description and main responsibilities
Duties and Responsibilities
* Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required.
* Answer telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients.
* Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.
* Work closely with and support the Co-ordinator.
* Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multi-disciplinary team.
* Maintain and photocopy records, prepare forms and make appointments as requested. This may include organising transport arrangements, ensuring that information given is accurate and up to date.
* Ensure patient’s pathway is printed and available for nursing/medical staff. Scan all pathways for admission.
* Ensure name beds are printed out for all patients.
* Uses the patient centre system effectively inputting data, checking the recorded personal demographic details are correct. Updating demographic details as needed.
* Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requesting and obtaining investigation reports and informing the relevant staff member the results are available.
* Receives and processes mail and specimens, delivering to the correct ward/department.
* Maintaining stationary and stock levels. This would include ordering, receiving and checking deliveries are accurate and reporting any discrepancies.
* Maintain the tidiness of the nurses’ station ensuring adequate stock is at hand that may be required by the multi-disciplinary team.
* Establish and maintain an effective filing system.
Planning and Organisational Duties
* Use initiative to promote new ideas and to improve service in consultation with the department manager and team.
* Plans and organises own day to day activities to achieve duties specified and to meet departmental requirements.
Communications and Key Working Relationships
* Attend meetings as requested and report as appropriate to departmental manager and other staff members.
* To liaise with the admissions department as appropriate for this group of patients.
* Communicate with all members of the multi-disciplinary team regarding patient care.
* To treat patients, relatives, carers and colleagues with respect and professionalism at all times.
* To assist with the timely investigation and resolution of complaints and PALS enquiries.
Responsibility for Finance
* Assist the departmental manager and deputy manager to ensure the maintenance of and cost effective use of all stock levels within your sphere of responsibility.
* To be aware of resources and deliver high quality, cost effective care
Responsibility for Human Resources
* Participate in Individual Performance Review and staff development.
* Participate in induction and in-service training and education of learners, nursing staff and other disciplines as appropriate.
Responsibility for Health & Safety
* To be aware of and promote good health and safety in the workplace for self, patients and colleagues.
* To ensure compliance with e-compulsory training in moving and handling.
* Compliance with the Health & Safety at Work Act 1974 – the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Responsibility for Teaching
* To participate in teaching, supervision, and monitoring of new ward clerks and junior staff as directed by the departmental manager
Person specification
Qualifications
* Evidence of basic level qualification in English and Maths or able to demonstrate equivalent experience
* Keyboard and IT skills
Experience
* Ability to work as a member of a team or independently
* Previous clerical experience
* Knowledge of or previous experience of using NHS electronic systems
* Previous experience of dealing with the public
* Experience of working within the NHS
Skills
* Good communication skills and organisational skills
Knowledge
* Good knowledge of clerical skills required
Additional
* Flexible, hard working
* Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Our Trust prefers candidates to submit applications online. Please contact the Recruitment Team on 01942 244000 if you have difficulty applying online.
Using AI when writing job applications
If you choose to use Artificial Intelligence (AI) or other tools to assist in writing your application, it’s essential to personalise this information, particularly your supporting statement to reflect the skills and experience to match your job application. Relying solely on AI to write your application or supporting statement is not advocated by WrightingtonWigan and Leigh Teaching Hospitals NHS Foundation Trust as it could negatively impact your chances
of success in the application process. Please refer to the attached "Applying for a role in the NHS guidance" for further information regarding the use of AI.
The Trust reserves the right to close adverts earlier than the stated closing date if there is a high volume of applications.
We endeavour to inform all applicants of the outcome of their application by email or SMS text message.
Guidance on Completing Your Application
Applications are scored against the person specification, therefore we recommend that you use the supporting information section of your application form to demonstrate how you meet the essential and desirable criteria for the role, providing illustrative examples where possible.
On-Call
Please note that some roles may require you to participate in an on-call rota, if the role is predominantly operational.
WWL has signed up to the Greater Manchester Continuous Service Commitment. and will recognise your continuous or ‘unbroken’ service in any Greater Manchester Local Authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority; giving you access to our service-related benefits.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Helen Bowers Job title Office Manager Email address helen.bowers@wwl.nhs.uk Telephone number 0300 707 5754 Additional information
Available Monday - Friday 8am - 4pm.
If you have problems applying, contact
Address Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX
Telephone 07786529678
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