Overview
Head of People and Culture @ Overland Shoes Limited
We are looking for a proactive and people-focused Customer Service Assistant to support our three shoe brands GH Bass, Strike and Lili Curia. You will be the friendly first point of contact for our customers.
Responsibilities
* Help customers across phone, email, live chat & Gorgias
* Share product knowledge and drive sales conversions
* Support orders, payments, returns & stock updates
* Monitor customer reviews and share valuable insights
* Collaborate with teams to deliver a seamless experience
Qualifications
* Organised and able to juggle multiple tasks
* Tech-savvy (Shopify & Gorgias experience a bonus!)
* A proactive problem-solver with a can-do attitude
* Enthusiastic about customer service
35 hours per week, based in Calverton, Nottinghamshire.
Benefits
* Life assurance
* Critical illness cover
* Discounted products
* Uniform allocation
Please apply with a full CV
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