Job DescriptionJob DescriptionDescriptionThe focus of this position is to make IT Easy for Mytech clients by supporting their network infrastructures and the end users by going onsite for work that cannot be performed remotely. This position will be part of our Service Team and will work together to execute the primary duties and responsibilities of the department. There will be certain tasks that require time spent outside of standard business hours, such as an on-call rotation.
Key Responsibilities
* Provide great customer service and communicate clearly with non-technical and technical users and staff.
* Follow support process and guidelines as designed.
* Provide onsite support for user problems relating to hardware, software applications, and network issues within a tier II perspective.
* Log, diagnose, repair, and relay reported problems to the end user, client, or department.
* Diagnose and communicate advanced issues to Tier 2 staff.
* Acquire new technical skills.
Skills, Knowledge and Expertise
* Valid Driver's License
* Technical Certification requirements; CCENT or CompTIA Net+
* Minimum 2-years industry experience, specifically supporting Microsoft-based environments.
* Strong technical knowledge and understanding of small to medium sized business networks, infrastructure, and equipment
* Ability to concisely document processes, issues, resolutions; strong writing skills
* Ability to multi-task, prioritize and respond with a sense of urgency.
* Strong problem solving and critical thinking abilities
* Ability to successfully and effectively work independently and within a team structure
* Self-motivated and responsive to management and clients
* Experience working with ticketing software desired
* Demonstrated knowledge of standard help desk service call methods and procedures
* Exceptional ability to develop productive and positive customer relationships
BenefitsMytech offers a comprehensive benefits package which includes:
* 12 days of accrued vacation in your first year
* 6 days Sick time
* 8 hours of volunteer time
* Medical, Dental, and Vision insurance (employee portion fully paid)
* Company paid Life, STD, and LTD
* Professional Development Plan
* 401k with company match
* Profit Sharing
#J-18808-Ljbffr