Quality Control Supervisor – Shenley PDI Centre
Fun, exciting, rewarding work. Join us for the ride.
Working with world-class brands as a Trade Parts Specialist you'll have the drive to deliver outstanding and trusted experiences for our customers.
As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What we can offer you
* Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
* Save money every day with our exclusive retail discounts
* Drive a great deal with discounts on new and used cars, plus servicing offers
* Plan for the years ahead with our company pension scheme
* Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
* Commute for less with our cycle-to-work scheme
* Prioritise your wellbeing with dedicated support for you and your family
* 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
* Make a difference with a paid day to volunteer in your community
* Invest in your future with our company share purchase plan
* Earn financial rewards when you refer a friend to join the team
* Keep learning and growing with our training and development opportunities for everyone.
* Life assurance with the option to increase cover
* We're open to flexible working options – just ask
What you'll do day to day
* Lead the valet team to ensure all vehicles are cleaned promptly and to a high standard.
* Verify that vehicle details align with the daily delivery report.
* Inspect Fleet Customer vehicles for any damage prior to collection by drivers or carriers, ensuring damage reports are completed and communicated to the Workshop/Admin Team.
* Organise the valet queue to ensure vehicles are ready for their scheduled delivery or collection.
* Confirm that all vehicle details match the delivery information provided.
* Ensure all vehicles have correct fleet plates, mats and safety bag.
* Uphold departmental systems and procedures, ensuring they are followed consistently and effectively.
* Collaborate with the admin team to complete necessary documentation accurately.
* Demonstrate a positive, motivated, and committed attitude in all aspects of work.
* Oversee the movement and secure handling of vehicle keys across the site.
* Maintain accurate records for all vehicle handovers and returns.
Helpful skills and qualifications
Don't worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.
* Previous experience in a sales or customer service role, with a proven ability to meet targets and build strong customer relationships
* Ability to deliver first-class customer service with energy, enthusiasm, and a positive attitude
* Exceptional listening and communication skills, with a focus on understanding and responding to customer needs
* Strong organisational skills, capable of managing multiple tasks and meeting deadlines with precision
* Excellent attention to detail, ensuring accuracy in all aspects of work
* Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.
Respect - Integrity - Transparency - Teamwork – Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.