3rd Line IT Support & Implementation Engineer – Job Specification Location: Reigate Reports to: Technical Team Leader Working Environment: Fast-paced MSP / customer-centric technical team About the Company Our client is a leading technology services provider delivering IT managed services, cloud solutions, and modern infrastructure support to organisations across the UK. They focus on empowering businesses through high-quality technical expertise, innovation, and a customer-first approach. They are looking for enthusiastic and experienced professionals who enjoy solving complex technical challenges and want to join a growing organisation with strong progression opportunities. Over the last 5 years, MFK Recruitment has placed 45 IT professionals with this company, and 32 are still thriving there today! Role Overview The 3rd Line IT Support & Implementation Engineerwill be responsible for providing expert technical support, resolving complex escalations, and delivering project work across a wide range of technologies. This role requires deep technical knowledge, excellent communication skills, and the ability to collaborate with Level 1 and Level 2 teams. As the 3rd Line IT Support & Implementation Engineer, you will play a key role in system reliability, process improvement, and ensuring seamless delivery of technical change. Key Responsibilities * Act as the primary escalation point for technical queries p...